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FAQs

Orders

How can I pay?

All payments are issued safely through PayPal.

How do I know you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details.

How do I know you have processed my order?

Once your order has been processed, you will receive a second email to let you know that your order has been shipped or is ready to be picked up.

Can I make changes to my order?

If you made a mistake while placing your order, email us hello@iluvindigo.com with your order details and changes.

Can I track my order?

Once you’ve received your shipping email you can check the status of your order anytime, using the tracking number provided.

I selected in store pickup, when can I pick up my order?

Once your order has been processed, you will receive a second email to let you know that your order is ready to be picked up.

I selected in store pickup by mistake, what can I do?

You may send the shipping cost of $5.00 to hello@iluvindigo.com. Once the payment has been accepted, your order will be shipped and you will receive a tracking number.

Can I cancel my order?

Unfortunately, once you've placed your order, we are unable to cancel it.

Do you have a store?

How can I contact you?

 

Shipping:

How long will shipping take?

Please allow 5-10 business days (Monday through Friday, excluding Holidays) for processing. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

 

Returns and exchanges:

  • Please refer to our returns policy here.