Orders

How do I know you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details.

How do I know you have processed my order?

Once your order has been processed, you will receive a second email to let you know that your order has been shipped or is ready to be picked up.

Can I make changes to my order?

If you made a mistake while placing your order, email us help@iluvindigo.com with your order details and changes.

Can I track my order?

Once you’ve received your shipping email you can check the status of your order anytime, using the tracking number provided.

I selected in store pickup, when can I pick up my order?

Once your order has been processed, you will receive a second email to let you know that your order is ready to be picked up.

I selected in store pickup by mistake, what can I do?

Please contact us at help@iluvindigo.com so you can send the shipping cost if applicable. Once the payment has been accepted, your order will be shipped and you will receive a tracking number.

Shipping:

How long will shipping take?

Indigo offers 1-3 business day shipping as our standard shipping option on all merchandise orders. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

Returns and exchanges:

• Please refer to our returns policy here.