RETURNS & EXCHANGES
At Indigo, eligible merchandise may be returned for exchange or store credit only within 14 days of receiving your order. Refunds are not offered.
To qualify for a return, items must be:
• In their original condition, unworn, unused, and free of any signs of damage or misuse
• Returned with all original tags, cards, boxes, pouches, and packaging included
Please note that all returned merchandise is subject to quality inspection. If our quality control team determines that an item shows signs of wear, damage, alteration, or careless handling, the return will not be accepted.
ONLINE RETURNS
To request an online return:
- Sign in to your account
- Select “Orders”
- Choose your order
- Click “Request Return”
Approved online returns must be shipped within 14 days of delivery.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
IN-STORE RETURNS
Eligible items may also be returned at any Indigo store within 14 days of receipt for exchange or store credit only.
There are no return shipping fees when completing your return in-store.
Please bring your order confirmation or proof of purchase at the time of return.
PRE-ORDERS
Pre-order items are products that are not currently in stock and are available for purchase in advance. Please review the following terms before placing your order:
• Estimated Timeline: Pre-order items are expected to ship within approximately 6–12 weeks. Please note that this is an estimated timeframe and delays may occur due to circumstances outside of our control.
• Orders Containing In-Stock Items: If your order includes both pre-order and in-stock items, your entire order will ship together once all items are available.
• Cancellations: All pre-orders are final and cannot be canceled once the order has been placed.
• Shipping Updates: Once your order is ready to ship, you will receive a confirmation email with tracking information.
By purchasing a pre-order item, you acknowledge and agree to the estimated fulfillment timeframe and the terms outlined above.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you received the incorrect item, please contact us within 48 hours of delivery at customercare@iluvindigo.com so our team can assist you promptly.
FINAL SALE ITEMS
The following items are not eligible for return, exchange, or store credit:
• Gift Cards
• Sale or discounted merchandise
• Limited edition or limited collection pieces
• Earrings (for sanitary reasons)
• Customized or personalized jewelry
• Permanent Jewelry services
• Piercing services