ONLINE RETURNS
Eligible Items can be returned for exchange or store credit only. Any returns must be mailed within 14 days of receiving the merchandise, and it must be:
- In their original condition without signs of wear or damage.
- With all the tags, cards, boxes, and/or pouches included.
Please note: If our quality control team deems that your item is worn or handled carelessly, we will not process your return.
To process a return:
- Sign in into your account
- Press "Orders"
- Select your order number
- Click "Request Return"
Customer is responsible for the reshipment costs of $5.00. If you wish to process the return in-store, you won't be charged.
IN-STORE RETURNS
Eligible items may also be returned at your nearest Indigo store for exchange or store credit only, within 14 days of receipt.
In-store returns do not incur the $5.00 reshipment fee.
If your jewelry arrived damaged or you got the wrong item, please email us at customercare@iluvindigo.com.
Ineligible Items (Final Sale) :
- Gift Cards
- Sale items
- Limited Collections
- Earrings
- Customized Jewelry
- Permanent Jewelry Service
- Piercing Service