To Our Customers,
Due to increased order volume, our shipping partners are encountering delays and it could take longer than usual for your order to arrive.
We really appreciate your patience throughout this busy holiday season as our team works to safely and quickly ship your order.
How can I pay?
All payments are issued safely through Shop Pay or PayPal.
How do I know you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details.
How do I know you have processed my order?
Once your order has been processed, you will receive a second email to let you know that your order has been shipped or is ready to be picked up.
Can I make changes to my order?
If you made a mistake while placing your order, email us firstname.lastname@example.org with your order details and changes.
Can I track my order?
Once you’ve received your shipping email you can check the status of your order anytime, using the tracking number provided.
I selected in store pickup, when can I pick up my order?
Once your order has been processed, you will receive a second email to let you know that your order is ready to be picked up.
I selected in store pickup by mistake, what can I do?
You may send the shipping cost of $5.95 to email@example.com. Once the payment has been accepted, your order will be shipped and you will receive a tracking number.
Can I cancel my order?
Unfortunately, once you've placed your order, we are unable to cancel it.
Do you have a store?
- Our store is located in Plaza las Américas - San Juan, PR
How can I contact you?
How long will shipping take?
Please allow 3-12 business days (Monday through Friday, excluding Holidays) for processing. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
Returns and exchanges:
- Please refer to our returns policy here.