Frequently asked questions
What is the return policy?
All products can be returned, except for Sale items and Gift Cards. Any returns must be mailed within thirty (30) days of receiving the merchandise, and it should be:
- in their original condition without signs of wear or damage
- with all the tags, cards, boxes, and/or pouches included.
- Please note: If our quality control team deems that your item is worn or handled carelessly, we cannot process your return.
Orders that are beyond 14 days can only be exchanged for store credit. Any orders after 30 days will not be accepted for returns.
To process a return, please email us: firstname.lastname@example.org. You will need your order number and shipping zip code. The order number can be found on your email confirmation or packing slip. You can choose to return or exchange your item/s for a refund to your original form of payment (minus a $9.99 handling fee) or an exchange or store credit (at no fee).
If your jewelry arrived damaged or you got the wrong item, please email us at email@example.com
How do I know you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details.
How do I know you have processed my order?
Once your order has been processed, you will receive a second email to let you know that your order has been shipped or is ready to be picked up.
What is the exchange policy?
We offer 30-day exchanges for all customers online and at our retail location. Please bring your order confirmation email, order card or gift receipt ready. In order qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
Can I make changes to my order?
If you made a mistake while placing your order, email us firstname.lastname@example.org with your order details and changes.
Can I track my order?
Once you’ve received your shipping email confirmation you can check the status of your order anytime, using the tracking number provided.