Política de reembolso
ONLINE RETURNS
Eligible Items can be returned for exchange or store credit only. Any returns must be mailed within 14 days of receiving the merchandise, and it must be:
- In their original condition without signs of wear or damage.
- With all the tags, cards, boxes, and/or pouches included.
Please note: If our quality control team deems that your item is worn or handled carelessly, we will not process your return.
To process a return:
- Sign in into your account
- Press "Orders"
- Select your order number
- Click "Request Return"
Customer is responsible for the reshipment costs of $5.00. If you wish to process the return in-store, you won't be charged.
IN-STORE RETURNS
Eligible items may also be returned at your nearest Indigo store for exchange or store credit only, within 14 days of receipt.
In-store returns do not incur the $5.00 reshipment fee.
If your jewelry arrived damaged or you got the wrong item, please email us at customercare@iluvindigo.com.
Ineligible Items (Final Sale) :
- Gift Cards
- Sale items
- Limited Collections
- Earrings
- Customized Jewelry
- Permanent Jewelry Service
- Piercing Service