Returns and exchanges:

• Our return policy lasts 14 days after the order has been delivered.
• We offer free returns for a full refund within 7 days after the delivery date and free/ exchanges and/or store credit within 14 days of delivery date
• To be eligible for a return, your item must be:
• Unworn
• Have no signs of wear and or damage
• In its original condition plus tags if applicable
• In all its packaging including pouches and boxes if applicable
• Please note: If our quality control team deems that your item is worn or handled carelessly, we cannot process your return

Partial refunds:

• Any item that is returned more than 14 days after delivery
• Subject to 20% restocking fee
• Cancelled Store-Pickup orders is subject to 25% restocking fee.

Additional non-returnable items:

• Gift cards
• Sale items

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

• If you haven’t received a refund yet, first check your bank account again.
• Contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you have done all of this and you still have not received your refund, please contact us at support@iluvindigo.com.

Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately sale and or discounted items cannot be refunded.

Exchanges and Returns (if applicable):

• We only replace items if they are defective. 
• Exchanges and/or returns must be approved.
• If you need to exchange it for the same item, send us an email at support@iluvindigo.com and send your item to: INDIGO | @iluvindigo 525 Ave FD Roosevelt 1st level C46 San Juan, PR 00918 

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• Once the returned item is received, a gift certificate will be emailed to you.

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance.
• We don’t guarantee that we will receive your returned item.