WHAT IS THE RETURN POLICY?
All products can be returned for exchange or store credit only, except for Sale items and Gift Cards. Any returns must be mailed within thirty (30) days of receiving the merchandise, and it should be:
- in their original condition without signs of wear or damage
- with all the tags, cards, boxes, and/or pouches included.
- Please note: If our quality control team deems that your item is worn or handled carelessly, we cannot process your return.
Eligible items may also be returned at your nearest Indigo store for exchange or store credit only within 30 days of receipt.
To process a return, please visit https://iluvindigo.returnscenter.com, and you will need your order number and shipping zip code. The order number can be found on your email confirmation or packing slip. You can choose to return or exchange your item/s for a refund to your original form of payment (minus a $6.99 handling fee) or an exchange or store credit (at no fee).
If your jewelry arrived damaged or you got the wrong item, please email us at support@iluvindigo.com.