WHAT IS THE RETURN POLICY?
All products can be returned, except for Sale items and Gift Cards. Any returns must be mailed within thirty (30) days of receiving the merchandise, and it should be:
- in their original condition without signs of wear or damage
- with all the tags, cards, boxes, and/or pouches included.
- Please note: If our quality control team deems that your item is worn or handled carelessly, we cannot process your return.
Orders that are beyond 14 days can only be exchanged for store credit. Orders after 30 days will not be accepted for returns.
To process a return, please visit https://iluvindigo.returnscenter.com, and you will need your order number and shipping zip code. The order number can be found on your email confirmation or packing slip. You can choose to return or exchange your item/s for a refund to your original form of payment (minus a $9.99 handling fee) or an exchange or store credit (at no fee).
If your jewelry arrived damaged or you got the wrong item, please email us at help@iluvindigo.com.